AOC Issues Statement on 24G2U Panel Change
Monitor manufacturer AOC was in the news at the start of 2021 due to a supply chain change to their popular 24G2U model. The 24G2U was an incredibly well reviewed monitor, including myself, offering a 1080p 144Hz IPS panel for an incredibly low sub £200 price tag.
The issue arose earlier this year when the channel techless reviewed the 24G2U with a revised panel version, without any change to the model number. The original panel sported a panel number “TPM238WF1”, whereas the revised version read “TPM238WF1-FHBNG0”. Hardware Unboxed tested the two models side by side and found them to be very similar, but not identical.
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“The display specialist AOC recently changed the panel in their highly appreciated gaming monitors 24G2U, 24G2AE, and 24G2. This is an official statement by AOC International Europe B.V. to address the recent questions that arose around this matter.
AOC honours being transparent to our customers and our community. We are proud to be able to deliver the best products on the market for the best accessible price, which customers appreciate and made our brand the first choice in the gaming sector. We highly thank all our community for this.
In 2020, like many other industries the computer monitor industry also experienced shortages, mainly from panel manufacturers. We’re also aware of the frustration of the customers caused by lack of product availability and price hikes in hardware, particularly for GPUs and CPUs from some key hardware manufacturers, but also other peripherals including monitors.
In the computer monitor industry, it is a common practice to search for different panel sources and work with different panel manufacturers. This is also true for our brand, if the panels meet AOC’s very high quality standards.
In the case of the 24G2 models, AOC decided to add a second panel source into the model 24G2 in order to keep the continuity of model supply. This additional panel source was introduced in August 2020.
Both panels are sharing very similar specifications and viewing experience. It was our intention to keep the key points that gamers appreciate this monitor for (high refresh rate, low response time, wide viewing angles and wide colour gamut coverage thanks to the IPS panel) and keep the availability of these products in Europe. After recognising the confusion on the side of customers this second panel with slightly different characteristics has caused, we decided to discontinue the new panel source and only maintain the production of monitors with the initial panel.
We would like to apologise to our community and our customers due to any confusion caused by these two panel variants and for those who felt misled or even misinformed. AOC always strives to provide the best technology and quality at all times and with all decisions, we always prioritize the needs and wishes of our customers. We will continue to improve our practices and communications on necessary changes in panels whenever they go along with measurable changes in performance.
Best regards,
AOC International Europe B.V”
